Refunds & Returns Policy
Thank you for your purchase, we hope you love our products as much as we do. If for any reason you're unhappy with your purchase you may return it to us within 14 days of receipt of your order. All items returned must be in the original packaging, unused and with any tags and labels still attached. Any damaged orders must be reported to us within 7 days of receipt.
RETURNS
To return your item please email us at office@penguinink.co.uk. Please include your name, order number and the order email address. The buyer is responsible for any postage costs for returns, unless the product is faulty. We recommend you obtain proof of postage for all returns.
RETURN PROCESS
Our return address is
Penguin Ink
170 Badminton Road
Bristol
BS16 6NG
REFUNDS
We’ll email you to confirm we have received your return and your original payment method will be refunded, excluding any postage costs if applicable.
QUESTIONS
For purposes of EU data protection law, I, Lizzie Parker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lizzie@penguinink.co.uk. Alternatively, you may mail me at: Lizzie Parker, 170 Badminton Road, Downend, Bristol, BS16 6NG, UK
